Quarantine Guide

Quarantine Guide

In addition to the How to Self-Isolate Guide provided by Public Health Ontario, this page outlines all the important information you need to know when you quarantine or isolate in a location arranged by Housing, due to travel restrictions, experiencing symptoms, a positive COVID-19 test result, or because you are a close contact of anyone tested positive.

It’s important to keep our community safe, and we are here for you throughout this process. This will not be an easy time for you so we’ve put together this guide to help make your experience in quarantine as positive as possible. Please also keep an eye on your Western email, where we will send additional details as needed.

 If you are displaying symptoms of COVID-19, have received a positive COVID-19 test, or have come into contact with a positive case, please contact the Housing COVID-19 Case Coordinator 24/7 at 519-495-3980.

Starting Your Quarantine

Once you have contacted the Housing COVID-19 Case Coordinator to confirm your quarantine needs, or have been instructed by the Health Unit to isolate or quarantine, details will be emailed to your Western email address. In some cases, you may be required to relocate, in which we will explain how to safely do so and what to prepare.

It is important to note that from the time you have symptoms, receive a positive test result, or come into close contact with a positive case, you need to ensure you do not come in contact with others and follow safety guidelines such as wearing a three-layer non-medical face covering and washing your hands.

If you are asked to relocate, it is important that you pack all belongings you may need for the duration of your isolation or quarantine. Unfortunately, you will not have access to your residence room during this time to retrieve any belongings you may require. Please keep in mind though, you will only be making one trip down to front desk with your possessions, in order to reduce exposure.

We suggest that you pack the following:  

  • Academic supplies (textbooks, computer, writing utensils, USBs, etc.) 
  • Phone, laptop and all chargers/cords needed to connect 
  • Clothes 
  • Toiletries (e.g. shampoo, soap, toothpaste, etc.)
  • Prescription and non-prescription medication (e.g. Tylenol, cold & flu medication, cough suppressants, vitamins, etc.) 
  • Snacks or comfort food you may have in your room 
  • Extra blanket or personal pillow

Transportation to and from your quarantine or isolation location will be arranged by the  Housing COVID-19 Case Coordinator, at no cost for you. We ask that you wear a face covering when you head down to the front desk and maintain a physical distance from others.

Logistics During Your Quarantine

Free meals will be provided during your quarantine or isolation period. All meals will be chef’s choice and will consider any dietary restrictions that you may have. Please ensure that you notify us of any specific dietary needs—the Housing COVID-19 Case Coordinator will gather this information from you at time of intake.   

If quarantining in residence, please visit myhousing.uwo.ca to set up meal delivery for yourself. You will notice a new section available to you under the ‘Residence’ tab, titled ‘Residence Meal Delivery’. Further instructions will be provided by the Housing COVID-19 Case Coordinator.

Meals will be delivered to your room door every day between 11:30 a.m.–1:30 p.m. and 4:30–6:30 p.m. Dinner delivery will include a continental breakfast for the next day.

When delivering your meal, staff will knock on your door and leave the meal for you to pick up, so please be aware of the delivery time range and listen for their arrival. Please make sure you wear a face covering when you open the door.

Mail and Food Delivery Services
Delivery service for anything you have ordered from outside vendors may take some time for us to arrange, so please do not order anything until you receive a confirmation email from Housing that this service has been set up. Specific information regarding delivery time will be shared once this service has been activated.

If you are expecting a delivery, please call your front desk to give them a heads up and we can work to coordinate delivery to your isolation location, or hold on to your package until you return to your residence room.

We will arrange to provide light laundry service from a third-party provider. Laundry pick-up information will be emailed to your Western email address, and you will be asked to fill out an online form so we can coordinate this service for you. Once we receive your request, our staff will contact you directly with instructions on how to prepare, and the schedule for pick up and laundry return.

Garbage Disposal
Garbage will be collected from your floor during the week and a schedule will be sent to your Western email. Please place any garbage outside of your door as indicated in your emailShould you require extra garbage bags, please call the front desk of your isolation location. 

Guests and Visitors  
Unfortunately, as you are required to quarantine or isolate, you will not be permitted to have guests or visitors. We appreciate that this can be a challenging time and that this quarantine protocol is an unexpected aspect of your residence experience. That said, we require your compliance and advise that any deliberate violation of this quarantine protocol could result in disciplinary sanctions. 

What to do in a Building Evacuation
Your safety is important to us. In the case of a fire alarm or building evacuation, we ask that you wear your face covering, exit the building at the nearest exit and maintain physical distance in the stairwells, if possible. Once you are outside and at your evacuation location, please physically distance from other evacuees.

Taking Care of Yourself

If there was ever a time to be kind to yourself, it's now! This quarantine or isolation will challenge you, so it’s critical for you to develop a self-care routine to take care of your mental, physical and emotional health. You may have to try things that you haven’t done before, but good self-care means finding activities that make you happy and relaxed—whatever way works for you.

Focus on Your Mental Health
This is such a unique circumstance, so it is important to go easy on yourself and understand that reaching out and wanting a social connection is normal. We’ve put together a list of resources that you can access below.

  • Residence Counselling: Book a free, confidential, virtual appointment by emailing needtotalk@uwo.ca.
  • Western’s Health and Wellness at health@uwo.ca or 519-661-3030
  • Good2Talk Student Helpline (24/7): 1-866-925-5454   
  • CMHA Crisis Services (24/7): 1-866-933-2023; Online Chat: reachout247.ca
  • Kid’s Help Phone Crisis Text Line (24/7): Text CONNECT to 686868   

Stay Active
It might seem like the only thing to do in quarantine is to watch movies, but loafing around all day won’t do you any good. Moving your body—even just a little—will release endorphins that make you feel happy and can even improve your sleep quality. So, before you get sucked down a TikTok rabbit hole, remember that any activity is better than none and your body will thank you for it.

There are endless online workout videos for you to try. Our favourites are yoga, HIIT and barre with Western Student Recreation Centre (WSRC). Check out WSRC’s Instagram account for more details.

Join Virtual Programming 
Stay social safely and join virtual programs. We encourage you to access online wellness, learning, virtual tours and games on our website. The Office of Residence Education & Programs will also coordinate events throughout the semester that are provided in a blended model to ensure that students in isolation can still participate. Check out our events page to learn more.

Wellness Check-In Calls
We recognize that quarantine can be lonely, and we encourage you to schedule time to connect with friends and family members virtually, each day.

A member of the Residence Counselling and Student Support Team will call to check in with you to chat about how you’re feeling, discuss your wellbeing and answer questions. Additionally, if you would like to request a call, please email needtotalk@uwo.ca and we would be very happy to be in touch!

Important Contacts

Residence Front Desks: Have a general question? Contact your front desk first.

Housing COVID-19 Case Coordinator: The COVID-19 Case Coordinator is there for any urgent support, if you are experiencing worsening symptoms, or additional intake information. For non-urgent support, you can email residencelife@uwo.ca and someone from our team will get back to you the following day.  For urgent information about your isolation location, please be sure to call the front desk of your location to dispatch appropriate support. 

Academic and Leadership Programmers (ALPs): Your ALP is a great resource. Connect with them to set up a meeting to work through your academic questions.

Academic Counselling: We have taken the initial step to ensure that Academic Counsellors are aware that support may be needed. Please contact the academic counsellor of your faculty if you have any academic concerns or require support: